Get quick answers to your frequently asked questions.
Body by Raven Tracy products can be purchased through two exclusive channels to ensure authenticity and quality service:. 1. Online Purchase: Body by Raven Tracy is sold exclusively on our official website. This is the only online platform where you
For customer service inquiries only, please email [email protected].
Text "BODYBABE" to 844-996-5064 to get the Early Access code sent straight to your phone before each drop goes live.Note: This option is only valid for U.S. phone numbers. If you’re located outside the U.S., you can still get early access by joining
If you’d like to make a size, color, or style change, the best way to do that is to place a NEW ORDER with the correct item(s) and then request to CANCEL your original order. To cancel the first order, email us at [email protected] with:. You
This means your order is currently on hold because our system flagged it as potential high-risk or fraudulent based on multiple payment attempts or discrepancies in billing and shipping info. To protect our customers and our business, we may request
This means your order is on hold because we need to verify or complete your shipping address before we can ship it out. 👀. This usually happens when key info like an apartment or suite number is missing, which prevents successful delivery. Please re
Sometimes there are technical difficulties with the text system — we know, it's frustrating babe! 💔. To make sure you don’t miss out on Early Access, we recommend signing up for our email Early Access list instead. Just send “BODYBABE” to info@bodyb
If you think you entered the wrong email at checkout and didn’t receive your order confirmation, just email us at [email protected] with the following info so we can find your order and correct it:. Full name used to place the order. Shipping
No, babe — that was not us.We want to be super clear: Body by Raven Tracy will never call or text you asking for payment, personal information, or any kind of financial request. The only official ways we communicate are:. Our email: info@bodybyravent
If your item arrived damaged or defective, please email us at [email protected] within 5 days of delivery. Be sure to include:. Your order number. Clear photos or videos of the item and any packaging. A brief description of the issue. We got
Please email us at [email protected] within 5 days of receiving your package with the following:. Your order number. A photo of the items you did receive. A quick note letting us know what item was missing. If the item is still in stock, we’l
If your package is lost in transit or marked as delivered but you didn’t receive it, and you added Route Protect at checkout, you're covered! 🛡️. Route Protect is premium package protection for your online orders and makes it super easy to file clai
You can request to cancel your order within 24 hours of placing it, as long as it hasn’t started processing at our warehouse yet. If your order has already been packed or shipped, we unfortunately won’t be able to cancel it. To request a cancellation
You can edit your shipping address only if your order hasn’t started processing at our warehouse yet. To request a change:. Go to our website. Click the “Chat with Us” icon in the lower right corner. Select “Track and Manage My Orders”. Log in with y
In some cases, we reserve the right to cancel any order for any reason. A few common reasons include:. Your shipping address was incomplete or missing key info (like an apartment or suite number), and we didn’t receive a response after reaching out m
After you’ve added your items to cart and clicked “Check Out”, you’ll see a field labeled “Discount Code” or “Promo Code” on the right-hand side (or at the bottom if you’re on mobile). Just enter your code there and hit Apply before completing your p
We accept all major credit cards including Visa, MasterCard, American Express, and Discover. You can also checkout using:. Apple Pay. PayPal. Shop Pay. Afterpay (shop now, pay later 💅). Pick whatever works best for you at checkout!
As an international customer, you may be subject to import duties, taxes, and customs fees levied by your country's customs authorities. These charges are typically assessed once the package reaches your country and are the responsibility of the reci
Please allow up to 1 week for order processing before it ships. Once shipped, your delivery time depends on the shipping option you chose at checkout:. Standard: 3–5 business days. Priority: 2–3 business days. Express: 1–2 business days. Internationa
Yes, we offer standard and express shipping options to most countries via DHL.
Our size guides serve as a general guideline to help you find your best size in Body. You can view the size guide directly on each product page for quick reference. Keep in mind, our silhouettes range from slim-fitting to oversized, so sizing may var
Sorry babe, we can’t make any promises — but we’ll give it our best shot! 💌. If you need to make a change to your size, color, style, shipping address, or cancel your order, please email us ASAP at [email protected] with your order number an
If you received the wrong item, please email us at [email protected] with the following:. Your order number. A clear photo of the item you received. The name of the missing item(s). Also, double-check your packaging or packing slip to see if
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team at [email protected] with an image of your damaged item for further assistance. While we may not be able to guarantee yo