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I received an email that says “URGENT! ADDRESS VERIFICATION NEEDED” — what does this mean?Updated 3 months ago

This means your order is on hold because we need to verify or complete your shipping address before we can ship it out. 👀

This usually happens when key info like an apartment or suite number is missing, which prevents successful delivery.

Please reply to the email ASAP with the correct and complete shipping address so we can get your order moving!

⚠️ If we don’t hear back after multiple attempts or several days have passed, your order will be canceled and fully refunded, since we’re unable to ship it without proper verification.

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