BODY BY RAVEN TRACY

Need assistance with your order or have questions about our clothing? Visit the Body by Raven Tracy Help Center for immediate answers to FAQs and detailed support for a seamless shopping experience.

BODY BY RAVEN TRACY Help Center - Support & FAQs

Where can I body Body?

How can I get in touch with your Customer Service team?

How can I sign up for Early Access?

Can I change the size, color, or style of my order after placing it?

I received an email that says “Action Required: Verification Needed for Your Recent Order” — what does this mean?

I received an email that says “URGENT! ADDRESS VERIFICATION NEEDED” — what does this mean?

I texted, but it's not working!

I misspelled my email address and didn’t receive my order confirmation

Someone called me and asked for payment — was that your team?

What if my item is damaged or defective?

What if my item is missing?

What if my order never arrives or is stolen?

What if I need to cancel my order?

How can I edit my shipping address?

Why was my order cancelled without me asking?

Where do I enter my promo/discount/credit code?

What payment options do you accept?

I am an International customer (outside USA) Do I have to pay customs and taxes?

When will my order arrive?

Do you ship internationally?

How do I know which size will fit me best?

Can I make adjustments to my order after it has been placed?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

FAQs

Sign up for TEXT Early Access (U.S. Only)

Sign up for EMAIL Early Access

SIGN UP FOR EARLY ACCESS

Where to Buy Body Online

Where to Buy Buy In-Store

WHERE TO BUY BODY

Shipping Costs and Prices

Order Processing Times

Shipping Transit Times

How to Change Your Shipping Address

How to Track Your Order

What to Do If Your Order Hasn’t Arrived

Handling Lost or Damaged Shipments

Customs, Duties, and Taxes for International Shipping

Receiving Your Shipment

Shipping During Peak Periods

SHIPPING & DELIVERY

Returns and Exchange Policy

Order Changes: Size, Color, or Style

Handling Returns for Damaged or Incorrect Items

Conditions for Returns and Exchanges

Restocking Fees and Shipping Charges

Refund Methods for Approved Returns

Shipping Instructions for Returns

FAQs for Returns and Exchanges

RETURNS & EXCHANGES

Understanding Your Order Status

Common Issues with Order Tracking

FAQs for Order Status & Tracking

ORDER STATUS & TRACKING

What is Route Package Protection?

What to Do If Route Marked My Package as Delivered But I Didn’t Receive It

How to File a Route Claim for a Lost, Stolen, or Damaged Package

What’s Covered by Route Protection?

Route Claim Processing Time and What to Expect

FAQs for Route Package Protection

ROUTE PACKAGE PROTECTION

Pre-Order Expected Wait Times and Delivery

Pre-Order Cancellation and Refund Policy

Pre-Order Payment Information

Pre-Order Inventory and Shortages

FAQs for Pre-Orders

PRE-ORDERS

Backshots Sizing

Basics Sizing

Camp Sizing

It Girl Sizing

Latto by Body Sizing

Ribbed Sets Sizing

Swim Sizing

University Sizing

Velour Tracksuit Sizing

Waffle Knit Sizing

Yoga Sizing

SIZING

Model Inquiries

Press Inquiries

Job Inquiries

Body by Raven Tracy Flagship Store

CONTACT US

Get quick answers to your frequently asked questions.

Explore our online and in-store purchasing options.

Explore our shipping policies, timelines, and tracking details.

Review our exchange guidelines and non-return policy details.

Track your order's journey from our door to yours.

Secure your shipments with Route Package Protection details and support.

Learn all about our pre-order process and timelines.

Find your perfect fit with our detailed size guides and tips.

Reach out directly for personalized assistance and support.

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