What if my order never arrives or is stolen?Updated 3 months ago

If your package is lost in transit or marked as delivered but you didn’t receive it, and you added Route Protect at checkout, you're covered! 🛡️

Route Protect is premium package protection for your online orders and makes it super easy to file claims for lost, stolen, or damaged packages.

👉 Purchased Route Protect and need to file a claim?
You can do that here: https://claims.route.com

Please note: We are not responsible for lost, stolen, or damaged packages unless Route Protect was purchased at checkout.

If you didn’t purchase Route and need additional support, feel free to reach out to us at [email protected], and we’ll do our best to help guide you through next steps. 💖