Review our exchange guidelines and non-return policy details.
We maintain a strict 'all sales are final' policy on all purchases. We encourage our customers to review their orders carefully before completing their purchases. Damaged Items: If you receive an item that is damaged, we are here to help. Please repo
If you’d like to change the size, color, or style of something in your order, here’s what to do:. Go ahead and place a new order for the correct item(s) you want — this ensures you don’t miss out if it sells out while your request is being processed.
Immediate Action: If you receive an item that is damaged or not what you ordered, please contact us within 5 days of receipt. Delaying beyond this period may affect the eligibility for a return. Contact Details: Reach out to our customer service team
At Body by Raven Tracy, we take great pride in the quality of our products. However, we understand that certain situations may require returns or exchanges. Below, we detail the conditions under which returns and exchanges are considered, reflecting
No Restocking Fees: We are pleased to inform our customers that we do not charge any restocking fees for returns. We want to make the process as straightforward and burden-free as possible, reflecting our commitment to your satisfaction. Damaged or I
Damaged or Incorrect Items: If your return is approved due to receiving a damaged or incorrect item, you are eligible for a full refund. Special Circumstances: For returns approved under special circumstances, we also provide a full refund, contingen
If your return is approved under the conditions previously stated, here's how to send your item back to us:. Return Label Provided: Once your return request is approved, we will issue a prepaid return shipping label. This label will be sent to you vi
Can I return or exchange an item I purchased?. Due to our strict quality assurance policies, all sales are final. We accept returns or exchanges only for damaged or incorrect items, or under special circumstances that are reviewed on a case-by-case b