Handling Returns for Damaged or Incorrect ItemsUpdated 3 months ago

Reporting Damaged or Incorrect Items

• Immediate Action: If you receive an item that is damaged or not what you ordered, please contact us within 5 days of receipt. Delaying beyond this period may affect the eligibility for a return.

• Contact Details: Reach out to our customer service team via email [email protected] with your order number, a detailed description of the issue, and clear photos showing the damage or the incorrect item you received.

Process for Handling Returns

• Return Authorization: Once we review your case and confirm the damage or error, we will provide you with a return authorization and detailed instructions on how to send the item back to us.

• Return Shipping: We will cover all shipping costs associated with returning damaged or incorrect items. Instructions for printing a prepaid shipping label will be included in your return authorization.

Resolution Options

• Replacement: For damaged or incorrect items, we typically offer a replacement as the first resolution option. If the original item is still available, we will ship it at no additional cost to you.

• Refund: If a replacement is not possible, whether due to stock unavailability or your preference, we will issue a full refund to your original method of payment.

Ensuring Quality Control

• Quality Checks: We conduct thorough quality checks before dispatching replacements. This ensures that the replacement item meets our high standards and that you are fully satisfied with your purchase.

Contact and Support

• Customer Support: Should you have any questions during the return process or require additional assistance, our customer support team is readily available to guide you.

We aim to handle all returns for damaged or incorrect items with the utmost care and efficiency, ensuring minimal inconvenience to you. Thank you for your understanding and cooperation.