FAQs for Returns and ExchangesUpdated 3 months ago

Can I return or exchange an item I purchased?

• Due to our strict quality assurance policies, all sales are final. We accept returns or exchanges only for damaged or incorrect items, or under special circumstances that are reviewed on a case-by-case basis.

What should I do if I receive a damaged item?

• Please contact our customer service immediately, within 5 days of receipt, with your order number and photos of the damage. We will guide you through the return process and discuss replacement or refund options.

How do I return an item?

• Once your return is approved, we will send you a prepaid return shipping label via email. Simply attach the label to your return package and drop it off at the specified carrier’s location. Ensure the item is in its original condition, with all tags attached and original packaging.

Are there any charges for returning an item?

• We provide a prepaid return shipping label for approved returns of damaged or incorrect items, so there are no shipping charges for you. We do not charge restocking fees.

How long does it take to process a refund?

• Refunds are typically processed within 7-10 business days after we receive and inspect the returned item. The funds will be issued to the original method of payment.

What if I received the wrong item?

• If you receive an item different from what you ordered, please contact us immediately. We will prioritize correcting the error by sending the correct item or processing a refund based on your preference.

Can I exchange an item for a different size or color?

• Exchanges are handled on a case-by-case basis, primarily if the received item is incorrect or damaged. Due to our inventory system and the nature of our products, we may not always be able to offer direct exchanges for different sizes or colors.

What happens if my returned item is not accepted?

• If a returned item does not meet our conditions for return, such as being worn or washed, we will not be able to process a refund or exchange. We will notify you if your return is rejected and discuss possible next steps.

How do I know if my return has been received?

• You can track your return using the tracking number provided on the prepaid return label. We will also notify you via email once your return has been processed at our warehouse.

What should I do if I have special circumstances that require a return?

• Please contact our customer service to explain your situation. We review such requests individually and strive to offer solutions that are fair and reasonable.