Restocking Fees and Shipping ChargesUpdated 3 months ago

Restocking Fees

• No Restocking Fees: We are pleased to inform our customers that we do not charge any restocking fees for returns. We want to make the process as straightforward and burden-free as possible, reflecting our commitment to your satisfaction.

Shipping Charges for Returns

• Damaged or Incorrect Items: If you are returning an item due to it being damaged or incorrect, Body by Raven Tracy will cover all associated shipping charges. We will provide a prepaid shipping label to facilitate the return process without any cost to you.

• Special Circumstances: In cases where returns are allowed under special circumstances, the specifics of who bears the shipping costs will be determined based on the individual situation. We aim to be fair and will clarify these details at the time of the return authorization.

Policy Transparency

• Clear Communication: We ensure all terms regarding restocking fees and shipping charges are communicated clearly during the purchasing process and within our return policy documentation.

• Customer Support: If you have any questions or need clarification regarding restocking fees, shipping charges, or any aspect of returning a product, our customer support team is here to assist you. We encourage you to reach out with any inquiries.

We understand that handling returns can sometimes be complex. Our policies are designed to minimize confusion and maximize fairness, ensuring that you feel supported throughout your shopping experience with us.