Returns and Exchange PolicyUpdated 3 months ago

All Sales Are Final

• We maintain a strict 'all sales are final' policy on all purchases. We encourage our customers to review their orders carefully before completing their purchases.

Exceptions

• Damaged Items: If you receive an item that is damaged, we are here to help. Please report the damage to our customer service team within a specific timeframe, typically within 5 days of receiving your order.

• Incorrect Items: In the rare event that you receive an incorrect item, please contact us immediately so we can resolve the issue by sending the correct item or processing a refund.

• Special Circumstances: We understand that extraordinary situations may occur. In such cases, we assess return eligibility on a case-by-case basis to determine the appropriate resolution.

Steps to Initiate a Return for Eligible Cases

• Contact Us: Reach out to our customer service team via email [email protected] or through our website with your order number and a detailed description of the issue.

• Documentation: For damaged or incorrect items, please provide photographs that clearly show the problem as part of your initial return inquiry.

• Review Process: Our team will review your request and respond with the next steps, including how to return the item if applicable.

Our goal is to ensure your complete satisfaction while maintaining fairness and clarity in our return process. We appreciate your understanding of our policies and look forward to serving you with high-quality products and exceptional customer service.

For more details or specific questions about our return policy, please do not hesitate to contact our support team.