Conditions for Returns and Exchanges

At Body by Raven Tracy, we take great pride in the quality of our products. However, we understand that certain situations may require returns or exchanges. Below, we detail the conditions under which returns and exchanges are considered, reflecting our commitment to fairness and customer satisfaction.

All Sales Are Final

General Policy: Please note that we generally do not accept returns or exchanges, as all sales are considered final upon purchase.

Exceptions for Returns and Exchanges

Damaged Items: If you receive an item that is damaged upon arrival, you may be eligible for a return or exchange.
Incorrect Items: If you were sent an item different from what you ordered, we are committed to correcting the mistake.
Special Circumstances: We will consider returns or exchanges in other special circumstances on a case-by-case basis.

Conditions for Accepting Returns

Item Condition: Returned items must be in the same condition in which they were received. They must be unworn, unwashed, with all original tags attached, and in their original packaging.
Time Frame: Requests for returns or exchanges for damaged or incorrect items must be made within 5 days of receipt of the item.

Process for Returns and Exchanges

Approval Required: All returns and exchanges require prior approval from our customer service team. Please contact us with details of your issue to start the process.
Documentation: For damaged items, please provide photographic evidence to support your claim.
Shipping: Instructions for shipping the returned item will be provided once your return is approved. We typically cover all shipping costs for approved returns and exchanges due to damaged or incorrect items.

Refunds and Replacement

Refunds: If a return is approved, we will issue a refund to your original method of payment within 7-10 business days of receiving the returned item.
Replacement: If an exchange is preferred and the item is available, we will ship the replacement to you at no additional cost.

Contact and Support

Customer Support: Our customer service team is available to guide you through the return or exchange process and to answer any questions you may have at [email protected].