Secure your shipments with Route Package Protection details and support.
Route Package Protection is an optional shipping insurance service that you can add to your order at checkout to protect your package from loss, theft, or damage while it’s in transit. We offer Route as an added layer of security to make sure your sh
Sometimes carriers mark packages as delivered early, or they leave them in unexpected places. Here's what to do before jumping into a claim with Route:. Look around your delivery area: Check your front door, back door, mailbox, porch, garage, or side
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included. Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock avai
When you add Route Package Protection at checkout, you’re insuring your order against the unexpected — because things happen, and we want you covered. Here’s what Route covers (and what it doesn’t) so you know exactly how it works:. 📦 Lost Packages.
Most claims are reviewed and resolved within 3–5 business days. During peak seasons or high-volume times, it may take a little longer — but Route will keep you updated every step of the way via email. Once your claim is submitted at claims.route.com,
What is Route Package Protection?Route is an optional shipping insurance you can add at checkout to protect your order against loss, theft, or damage while it's in transit. Do I need Route?We highly recommend it! Once your package leaves our facility