What is Route Package Protection?Updated 3 months ago

Route Package Protection is an optional shipping insurance service that you can add to your order at checkout to protect your package from loss, theft, or damage while it’s in transit.

We offer Route as an added layer of security to make sure your shopping experience is stress-free and fully covered — from the moment your order leaves our warehouse to the second it lands on your doorstep.

What Does Route Cover?

• Lost Packages: If your package gets lost in transit and never arrives.

• Stolen Packages: If your tracking says “delivered” but you never received it.

• Damaged Packages: If your order arrives broken, bent, leaking, or visibly damaged.

Why Add Route?

Without Route, we are not responsible for packages once they leave our facility. Adding Route means your package is insured, and you’ll have an easy process for requesting a replacement or refund if anything goes wrong.

How Do I Get Route Protection?

You’ll see the option to add Route Protection during checkout — just leave it selected! It’s automatically calculated based on the value of your order.

Filing a Claim is Easy

If something happens to your package, you can file a claim directly with Route in just a few clicks. Route’s team will review your case and resolve it quickly.

👉 Need to file a claim now? Click here to start your Route claim.

Still Have Questions?

Contact our Body Team at [email protected] for help!