Pre-Order Cancellation and Refund PolicyUpdated 2 months ago

Cancellation Policy: You may cancel your pre-order and receive a full refund at any time up until the production order arrives at our warehouse and we begin processing and shipping orders. This policy is designed to give you peace of mind while waiting for your pre-order to ship, which can take up to 8-10 weeks from our warehouse (not including shipping transit times).

Consider Your Purchase: When placing a pre-order, please be sure that you are committed to your purchase. Each pre-order is produced specifically to meet the demands of our customers, and canceling orders after production starts impacts our efficiency and resource management. We appreciate your thoughtfulness and understanding in making these purchases.

Refund Process: If you decide to cancel your pre-order, refunds will be issued to the original form of payment. Please allow 5-7 business days for the refund to be processed and reflected in your account.

How to Cancel Your Order: To cancel your pre-order, please send an email to [email protected] with your order number and a request to cancel. Our customer service team will handle your request promptly and provide confirmation once your cancellation has been processed.

Thank you for considering your purchases carefully and for your understanding of our pre-order process. We are committed to ensuring your satisfaction and providing flexibility where possible.