FAQs for Pre-OrdersUpdated 2 months ago
What is a pre-order?
A pre-order allows you to purchase an item in advance of its official launch date. It's a great way to ensure you secure a product before it officially goes on sale.
How do I place a pre-order
To place a pre-order, simply select the pre-order item on our website, choose your desired size and color, and proceed through the checkout process as you would with a regular order.
When will my pre-order ship?
Pre-orders typically ship within 8-10 weeks from the date the pre-order window closes. This timeframe is necessary for the manufacturing and shipping processes.
Why is my pre-ordered item delayed?
Delays can occasionally occur due to manufacturing issues or unforeseen supply chain disruptions. We strive to keep these to a minimum and will communicate any delays promptly.
Can I cancel my pre-order?
Yes, you can cancel your pre-order and receive a full refund anytime before your order has been shipped. Once the order is processed and sent out, our regular return policy applies.
What happens if there’s a shortage and my pre-ordered item is unavailable?
If a shortage affects your order, our customer service team will contact you to offer a replacement or a refund if no suitable alternatives are available.
How will I know when my pre-order has shipped?
You will receive a shipping confirmation email with tracking information as soon as your order is dispatched from our warehouse.
Can I change my shipping address after placing a pre-order?
You can change your shipping address up until your order begins the shipping process. Please contact customer service directly to make any changes.
How can I check the status of my pre-order?
To keep you informed, we will send updates via email about the status of your order. While it's tempting to inquire about your order during the wait, we kindly ask for your patience during this busy period. We receive a high volume of inquiries, and repetitive status requests can slow down operations.