What to Do If Your Order Hasn’t ArrivedUpdated 3 months ago

If your order status indicates it has been delivered but you have not received it, here are some steps you can take to locate your package:

Check Your Surroundings

• Safe Location: Sometimes, if no one is home at the time of delivery, carriers will leave the package in a safe location to prevent it from being stolen or damaged. Check around your doorstep, back porch, or other areas where the package could be placed.

• Neighbors or Building Management: Ask your neighbors or building management if the package was left with them, particularly if you live in a community with shared mail areas.

Verify Shipping Information

• Confirm Address: Double-check the shipping address listed in your order confirmation email to ensure that the package was sent to the correct location.

Delivery Delays

• Delayed Updates: Packages might be marked as delivered by carriers before actually arriving at your address due to scanning errors or premature updates. It’s a good practice to wait for an additional day or two as the package may still be en route.

Contact the Shipping Carrier

• Reach Out: If you’ve taken the above steps and still cannot locate your package, contact the shipping carrier directly. They can provide more specific details and help trace the package’s last known location.

Need More Help?

• Contact Our Team: If you need additional assistance after contacting the carrier, please email our customer service team at [email protected]. Provide your order number, the tracking information, and a summary of the steps you’ve already taken. We are here to help ensure that your issues are resolved.