Receiving Your ShipmentUpdated 3 months ago
Receiving your order from Body by Raven Tracy should be as smooth and hassle-free as possible. Here are some tips and important information to ensure you receive your shipment without any issues:
When Your Order Arrives:
Inspect the Package: Upon delivery, please inspect the package for any visible signs of damage before accepting it. If the packaging appears tampered with or damaged, you can refuse the delivery, and the package will be returned to us for inspection and resolution.
Verify Contents: Open your package and check that all items are included and in good condition. Confirm that the items match what you ordered and that there are no discrepancies.
If You Are Not Home:
Delivery Notice: If you are not available to receive your package, most carriers will leave a delivery notice with information on how to pick up your package or arrange for a redelivery.
Safe Location: If possible, provide specific delivery instructions when placing your order to have the package left in a secure area or with a neighbor or doorman.
Problems with Your Shipment:
Report Issues Promptly: If there is any problem with your shipment, such as missing or damaged items, please contact us immediately. The sooner we are notified, the quicker we can resolve the issue.
Contact Details: Reach out to our customer service via email, phone, or through our website. Provide your order number, a brief description of the issue, and any relevant photos or documentation.
Stolen Packages:
Liability: Please note that Body by Raven Tracy is not liable for packages that are stolen after delivery. We recommend choosing a secure delivery location and promptly retrieving your items to minimize the risk of theft.
Action Steps: If you suspect your package has been stolen, please file a police report and contact our customer service for assistance. We will provide all the support possible but cannot assume responsibility for stolen goods.
Ensuring Smooth Delivery:
Update Contact Information: Ensure your contact information is up-to-date in our system to receive timely notifications about your shipment.
Tracking Updates: Keep track of your shipment using the tracking information provided to you in the shipping confirmation email.
We are committed to providing an excellent customer experience from the moment you place your order until it is delivered to your doorstep!