FAQs for Order Status & TrackingUpdated 3 months ago
- How do I check the status of my order?
- You can check your order status by logging into your account or heading to our customer service chat box and selecting “Track and Manage My Orders.” Log in with your email, enter the verification code sent to you, and view your order history and tracking info there.
- You can check your order status by logging into your account or heading to our customer service chat box and selecting “Track and Manage My Orders.” Log in with your email, enter the verification code sent to you, and view your order history and tracking info there.
- Where do I find my tracking number?
- You’ll receive a shipping confirmation email as soon as your order ships. This email includes your tracking number and a link to follow your package’s journey.
- You’ll receive a shipping confirmation email as soon as your order ships. This email includes your tracking number and a link to follow your package’s journey.
- My tracking says “Label Created” but nothing has moved. What does that mean?
- This means your order is processed but hasn’t been picked up by the shipping carrier yet. It’s common for tracking to take 24–48 hours to update. If there's no movement after 7 days, email us and we’ll look into it.
- This means your order is processed but hasn’t been picked up by the shipping carrier yet. It’s common for tracking to take 24–48 hours to update. If there's no movement after 7 days, email us and we’ll look into it.
- My tracking says “Delivered” but I haven’t received anything. What should I do?
- Check around your delivery area, with neighbors, or building management. Sometimes packages are marked as delivered a bit early. If you still can’t locate it after 2 business days, reach out to the shipping carrier. If you need more help, email our team
- Check around your delivery area, with neighbors, or building management. Sometimes packages are marked as delivered a bit early. If you still can’t locate it after 2 business days, reach out to the shipping carrier. If you need more help, email our team
- How long does delivery take once my order ships?
- Delivery times vary based on the shipping method you selected:
Standard: 3–5 business days
Priority: 2–3 business days
Express: 1–2 business days
International delivery timelines vary depending on location and customs clearance.
- Delivery times vary based on the shipping method you selected:
- Can I update my shipping address after placing my order?
- You can update your shipping address only if your order hasn’t begun processing. Head to the chat box, select “Track and Manage My Orders,” and then click “I’d like to edit my order.” You can also email us with your order number, new address, and reason for the change.
- You can update your shipping address only if your order hasn’t begun processing. Head to the chat box, select “Track and Manage My Orders,” and then click “I’d like to edit my order.” You can also email us with your order number, new address, and reason for the change.
- My tracking hasn’t updated in a few days. Is something wrong?
- It’s not uncommon for tracking updates to pause temporarily. Delays can happen due to carrier issues or high shipping volumes. If it hasn’t updated in 5+ business days, feel free to reach out so we can assist.
- It’s not uncommon for tracking updates to pause temporarily. Delays can happen due to carrier issues or high shipping volumes. If it hasn’t updated in 5+ business days, feel free to reach out so we can assist.
- What if I never received my shipping confirmation email?
- Check your spam/junk folder first! If it’s not there, there may have been a typo in your email. Contact us with your full name and shipping address so we can locate your order and resend the confirmation.