Common Issues with Order TrackingUpdated 3 months ago
Understanding these common problems can help you navigate them effectively.
Tracking Number Not Working
Delay in Activation: Sometimes there is a delay between receiving your tracking number and the activation of the tracking system. It might take up to 24 hours for the tracking information to appear after you receive your shipping confirmation email.
Solution: We recommend waiting at least one day before checking the tracking status. If the tracking number still isn’t working after this period, please contact our customer support.
Package Marked as Delivered, But Not Received
Premature Status Update: Occasionally, a package might be prematurely marked as delivered due to an error by the delivery personnel.
Solution: Wait an additional day because the package might still be on its way. Meanwhile, check safe drop-off points around your home and inquire with neighbors or building management.
Incorrect Tracking Information
Carrier Errors: Errors may occur within the shipping carrier’s system, leading to incorrect updates or tracking paths that seem unusual.
Solution: Contact the carrier directly to clarify and correct any tracking errors. If the issue persists, reach out to our customer service for further assistance.
Tracking Shows No Movement
Possible Delays: Your package might not show movement due to delays in the carrier’s processing centers or unforeseen circumstances like weather conditions.
Solution: If the tracking status hasn’t changed for more than 48 hours, contact the shipping carrier to inquire about the delay. For prolonged issues, our customer service team is here to help resolve the situation.
Tips for Managing Tracking Issues
Keep Emails: Always keep your shipping confirmation and tracking emails accessible until your package is safely delivered.
Regular Updates: Check the tracking link regularly for updates to stay informed about your package's journey.
Need Assistance?
Our Support: If you encounter any problems with your order tracking that you cannot resolve with the carrier, or if you need additional information, our customer service team is readily available to assist you. Email us at [email protected] with your order number and a detailed description of the issue.